Hospitality Retail Management (Hospitality, Leisure and Tourism). Conrad Lashley

Hospitality Retail Management (Hospitality, Leisure and Tourism)



Download Hospitality Retail Management (Hospitality, Leisure and Tourism)



Hospitality Retail Management (Hospitality, Leisure and Tourism) Conrad Lashley ebook pdf
Publisher:
Language: English
Page: 376
ISBN: 0750646160, 9780750646161

About the Author

Professor Conrad Lashley is Professor of Leisure Retailing at the Centre for Leisure Retailing at the Nottingham Business School. His research interests have largely been concerned with service quality management, and specifically employee empowerment in service delivery. He works closely with several major industry organizations including the British Institute of Innkeeping, J. D. Wetherspoon and McDonald's Restaurants Limited.


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